💜 Generic guidelines
For any issues that may incur with your orders, you can contact us via email and will get back to you A.S.A.P. ^^
(please bear in mind that in case you are in another continent, there may be a slight delay due to time differences).
💜 Affiliations - Disclaimer on figure authenticity
Gatumi is NOT by any means affiliated with any other companies or creators! All the selling venues listed on this website, are the only official venues where you can find Gatumi jewelry!
All figures and miniatures used to create are part of my materials solely, purchased from AUTHORIZED vendors only and covered by the 1st sale doctrine.
💜 Loss of parcel/Delays
Fortunately the chances of a Registered Parcel being lost in the post are minimal to none existent, since it goes through meticulous control and the sender can always track it back.
In a rare case that your parcel is lost or takes more than the designated time to reach you, I encourage you to contact me.
Gatumi are not responsible for losses and damage incurred by the mishandling of local postal services, however if the postal services lose your parcel, we can work together to make a claim. In that case we will issue an official request, which may require a signed statement on the customer's part.
Rest assured, all records and receipts are stored, meaning that we can easily track your package back and locate it.
💜 Return Policy
I do my best to describe in the greatest detail the materials and techniques I use in my jewelry, everything is extra safely shipped in bubble wrapped envelopes and more fragile items are placed in boxes to prevent shipping damages and mishaps.
However, in a rare case that you find the item is different from what you order, I encourage you to contact me and sort things out.
In a rare case that an item is damaged by mishandling at the post or the item is other than described, please message me to make a claim.
Returns for earrings are not accepted for hygienic purposes, please make sure to read the exact description, and in case you have any questions prior to ordering, DO let me know.
Reservations are welcome, however please be informed that for new customers the initial time limit for reservations is 2 weeks and can be extended up to 1 month maximum.
If in any case you are unable to make a purchase within the 2 week time frame, all you have to do is send an email and your reservation can be renewed for an additional 2 weeks.
💜 Shipping and Handling Charges
The cost for shipping jewelry orders around the world is a flat rate of 6.99 USD (regardless of how many pieces you buy). Any additional pieces ship free.
This amount covers the cost of registered post (I ship from Greece) and quality packaging materials (bubble wrap envelopes, protective jewelry fabrics etc....
💜 Shipping methods
All items are shipped by Registered Post ONLY, to ensure items don't get lost in the post!
This means that the signature of the addressee/customer will be required to obtain the parcel.
If you wish to go for regular mail, we are not responsible for packages getting lost in the post and I certainly do NOT recommend this option to any of my customers.
Express mail option can be added for an extra 3 USD per order, however, speaking from experience, this option doesn't make much of a difference in handling time, if any.
💜 Shipping times (estimate)
Items ship within 1 up to 2 business days (sometimes in a few hours, depending on your order and time it was placed), once payment is cleared, often shipped on the same day.
Greek post office does not operate on weekends (i.e. Saturday - Sunday) and bank holidays.
In case of postal strikes, bank holidays, etc... you will be informed, so as to know when to expect your order.
Packages, on average, take one week to reach their destination, but sometimes delays occur due to customs, so I give it 7-14 working days on average.
Average worldwide shipping times:
EUROPE: Approximately 5 to 10 working days
OTHER DESTINATIONS (U.S., AU, Asia etc.): 10 - 15 working days approximately
Depending on the time period your order has been placed, additional delays may occur due to customs, security measures or weather conditions (usually up to 7 days extra).
***** Rest assured that registered packages have a very low possibility in being lost since they can be easily tracked.
💜 Discounts and combined shipping
Shipping discounts apply in case you buy multiple items:
Jewelry: 1st item 6.99, any other jewelry ships free
💜 Product Packaging
All items are shipped safely and carefully packaged.
Jewelry ships in bubble wrapped envelopes and occasionally in boxes, in case of a large order or fragile item (such as rings).
Additional gift services can also be provided if requested (i.e. sending your order gift-ready to an address you specify) - free of charge!